Our operations centre

From our 24-hour operations centre, specialised teams monitor and control all elements of your journey.

Our account managers are aviation experts ready to answer any question, day or night, in the language of your choice. Every requirement is handled with expertise, intelligence – and unfailing discretion. Members have a dedicated account manager, backed by a world-class team of service specialists.

When your flight is booked, we complete an exhaustive checklist of flight planning and safety requirements, confirming runway lengths, slot availability, alternative airports, airport safety capabilities and passenger facilities. Whether we use the airport once a day or once a year, the same safety checks are carried out every time.

In aviation, things don’t always go to plan. Complications can arise from the weather, air traffic control or technical difficulties. The true value of our 24-hour operations centre is the ability to anticipate, plan for and react to any disruption in your schedule.